RETURNS
We hope that you are delighted with every order you receive from the site, but if you are not satisfied with your items, you may return them free of charge within 30 days of delivery.
You must notify us if you wish to cancel your order or return any items within 14 days of receiving your order, and return such items within a further 14 days of this notification.
PRODUCT CONDITIONS
All items should be returned to us new, unused and with all the site security tags still attached. Any items that are returned to us in a damaged, soiled or otherwise altered and in less than perfect condition may not be accepted and may be returned to the customer.
Whilst trying on or deciding whether to keep shoes, please ensure the soles are protected by standing on a carpeted surface and keep the security tags attached.
COLOURS
Every effort has been made to ensure the colours of each product are displayed as accurately as possible. However, as computer models and screens may vary, we cannot guarantee that your monitor’s display of colour is completely accurate.
REFUNDS
All successfully returned items will be credited to the payment method used when placing the order and in the same currency, less any shipping costs, within 14 days of us receiving your items. We will send you a confirmation e-mail as soon as we have authorised the refund. The time in which the credited amount will appear on your statement is subject to your card issuer.
For payments made by PayPal, refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account will depend upon the company that issued the card.
Please note, items should not be returned to us without prior notice. All return requests should be submitted through the returns section of the site. Items returned to us without prior notification may not be refunded.
LATE RETURNS
A return request must be submitted to us within 14 days of receipt of your items. Subsequent items must be returned to us at the address stated on the returns label within a further 14 days from this date of notification. Returns received after 28 days from date of initial delivery will not be accepted. Exceptions may apply at the discretion of the site.
HOW CAN I RETURN AN ITEM?
We hope that you are delighted with every order you receive from the site, but if for any reason you are not satisfied with the items purchased on our website, you may return them free of charge within 28 days from delivery. You must notify us if you wish to cancel your order or return any items within 14 days from the day of receipt, and return such items within a further 14 days.
To initiate the return of your items please follow the steps below:
*Log into your account of the website and enter your order number associated with the order.
*Select the item(s) and quantity you wish to return and choose your reason for return from the options provided.
Once you have received the Return Request approval email, place items into the box and seal securely affix the prepaid shipping label to the outside of the package. You will need to give the waybill to the delivery driver.
You will receive an email confirmation once your return has been processed successfully.
HOW LONG WILL IT TAKE TO RECEIVE A REFUND?
Once the package is received, we will verify the condition of the items before accepting your return and authorising the refund.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency, within 14 days from receipt of the returned items.
We will send you a confirmation email as soon as we have authorised the refund. The duration in which the refund amount will appear in your account is subject to the conditions of the payment method used.
WHAT ARE THE CONDITIONS OF RETURN?
The items must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.
